30 Day Return & Exchange Policy Hassle Free

No return authorization code required.

Simply fill out the form located on the back of the packing list.
Lost your your packing list ? Click to download a PDF of our return/exchange form and merchant return label.

Return within 30 days of delivery date

Orders placed during the Valentine's Day, Mother's Day, Father's Day, and Christmas seasons qualify for the extended 45-day return policy.

Items must be returned in their original condition including gift boxes and velvet pouches.
For exchanges, please specify the item, color, and size in detail on the return/exchange form.
Final sale and engraved items are not returnable.

Note: Items returned after 30 days from date received may not be accepted unless authorized. If order is shipped back to you and you choose to reject that returned shipment, OverstockJeweler.com reserves the right to deny chargeback, liquidate merchandise, and charge for additional incurred shipping. Returns that are accepted past the allowed time will only be eligible for store credit.

FREE SHIPPING AND RETURN POLICY

For your convenience, we have included a prepaid standard USPS label. The label, found on the reverse side of this packing list, has the delivery confirmation incorporated. If your package is over $100, please insure package at post office. If you choose not to use the enclosed label for your return/exchange, return shipping fees are non-refundable.

If you chose any shipping method other than FREE SHIPPING during checkout, shipping fee will not be refunded.

Free shipping does not apply to APO and the following states and territories: Hawaii, Alaska, Puerto Rico and Virgin Islands.

Free gift return policy

The free gift is based on the total of your order. If your return drops below the total required minimum, you are no longer entitled to a free gift. If you decide to keep the gift, you will be charged the reduced price of $19.99.

Return Policy for International Orders

We do not accept returns or exchanges for international orders. Due to the expenses associated with shipping, including custom and brokerage fees, it is not fiscally feasible to accept international returns. All international orders are thoroughly inspected prior to shipping to ensure that our customers receive the correct item ordered. Your satisfaction is important to us. We want you to be completely happy with your jewelry purchase. In the event that your package is damaged during shipping, contact us immediately so that a claim can be filed with the carrier. We will either ship you a replacement or issue a refund after the claim is granted.

REFUNDS - Allow 7-10 BUSINESS DAYS For credit

Once your return is processed, you will receive a return confirmation email. Credit will only be issued to the credit card or type of payment used on your original order. Depending on your issuing bank and billing cycle, credit may show up on your following statement.

30 Day Hassle Free Return & Exchange Form

Click here to download the return/exchange form and merchant return label. Ship items with bubble wrap in a box or padded envelope along with an enclosed return label. A return authorization code is not required to process a return. Please insure any purchases over $100 at the post office with the prepaid standard USPS label. Delivery confirmation is already included. Note: You are responsible for filing a claim with the courier if items are damaged during return shipping.

FOR EXCHANGES: specify item, size, color, etc.

SHARING INFORMATION

Overstockjeweler.net will not sell, share, or rent this information to third parties in any manner that differs from what is disclosed in this statement. While Overstockjeweler.net uses third party credit card processing companies to bill users for goods and services, these companies do not retain, share, store or use your personal information for any secondary purposes except for the purpose of providing these services.

ORDER PROCESSING

When you place an order, you are required to provide standard personal information on our order form such as contact information such as name, phone number, email address, shipping address and financial information (credit card information). This information is used for billing purposes and to process orders and is kept secured in protected system. If required, Overstockjeweler.net may use this contact info to get in touch with you regarding your order. When placing an order, your information is used for these purposes: credit card verification, order processing, contact regarding order status, anonymous traffic monitoring.

PROMOTIONAL MARKETING

From time to time, you may receive promotional and special offers through e-mail or regular mail from Overstockjeweler.net. However, if you choose not to receive e-mail communications or other promotional offers from us, you are free to opt out of our mailing list at any time. Overstockjeweler.net does not sell, lease, or rent your email address without your permission.